FAQs

You may contact us at the below:
 
Address:
249-3, Nishikanegasaki, Kanshuji,
Yamashina Ku, Kyoto,
Postal code : 607 8221.Japan.
Contact Information:
Fax : 81(75)595 1091
Email : sales@globalautonet.co.jp
Skype : globalautonet or Live Chat

• There are many reasons why customers choose Global Autonet Japan Ltd from all the numerous online vehicle exporters available in Japan. A few reasons are mentioned below:
 
o Over 10 years of experience
o A well established company with high market share in the Japanese vehicle export industry
o State of the art online inventory.

• Compared to other vehicle exporters in Japan, we only require a 50% payment prior to the shipping of the vehicle. Once the vehicle has been shipped, we request the balance 50% of the payment to be made within 7 days of the shipment, in order to release the documents and courier them to you on time. However, we still understand that doing business online can raise doubts to any buyer. Below are some individual organizations which you can contact for reference regarding Global Autonet:
 
o The Tokyo Mitsubishi Bank
o Shiga Bank.
o Kyoto Chamber of Commerce and Industry
o i-Auc Group
o TAA Auction Group.

Please visit our member registration request page. Enter your name and email address, then click on "Submit". Once you click on "Submit" we will send you a confirmation email. Click on the confirmation link in the email and you will be taken to the Membership Registration page. Here you will need to fill in your details such as company name, address, country, contact number etc and set your password. Click on "Submit" to complete the registration process.

• Below are some of the benefits you can enjoy by becoming a member with us:
 
o Access to view prices and mileage on all vehicles in stock
o You will receive access to your personalized account
o Check transaction history and due balance
o Check shipping details on vehicles purchased
o Track documents couriered to you on the vehicles purchased by you
o Receive customized campaign mails

• A membership at Global Autonet Japan Ltd is free. You do not need to pay anything to become a member, just go to our website and register!

• Please visit the Forgot Password page and click on "Forgot Password". You will need to enter your email address and click on "Submit". We will send your password to the email address registered with us.

• Yes, to View the stocks and prices you need to become a member.

• We have thousands of vehicles in stock. We also have access to purchase over 50,000 vehicles per week from Japanese auctions and from local dealers island wide.

• Each vehicle purchased from the auction has a grading for the exterior and interior. When you click on the desired vehicle you will see the evaluation grade. This grading indicates the condition of the vehicle.

• Once you have found the car that you are interested in, please click on the vehicle image or on "details and photos". This will take you to the detailed page of that vehicle and you will find all the general information available for that vehicle on this page. To make an inquiry, please click on "Make an offer" . Put your offer price and click on submit button. One of our sales Coordinators will get back to you within the next business days.

• Yes, we can accept your order by fax, email or phone.

• As soon as you have made the 50% payment of your pro forma invoice amount, please email or fax us the copy of your transfer/payment receipt with the chassis number of vehicle you are paying for. We will secure the vehicle for you and confirm your order. .

• Yes, please use the Contact Form and send us your vehicle requirements. Clearly indicate the model, year, desired mileage and if possible your budget for the vehicle that you are looking for. One of our sales coordinators will get back to you within next working days.

• Yes. However, compared to right hand drive vehicles the available numbers are low. Please send us an inquiry by using the Contact Form and clearly indicate the model, year, desired mileage, and if possible your budget for the vehicle that you are looking for. One of our sales coordinators will get back to you within next working days.

• At the moment No. We cannot change the steering or supply parts for conversion to left hand drive steering. Customers that wish to change the steering usually find the necessary parts from their local markets and do the conversion by themselves.

• We advertise all the vehicles with the chassis numbers and photos. The chassis number is a unique number engraved on the chassis by its manufacturer. This chassis number will be on your Bill of Lading. A Bill of Lading is a document that establishes the terms of a contract between a shipper and a transportation company. It serves as a document of title, a contract of carriage and a receipt for goods.

• A customer may cancel the order but will need to bare cancellation charges as mentioned below:
 
o If you cancel the order for a vehicle or parts, an amount of 15% to 20% of the total proforma invoice value will be charged. Depending on the shipment process (If the vehicle has been booked for shipping or already shipped.) additional charges may also be applied.
 
For more information, please contact your sales coordinator.

• In principal this cannot be done. If you wish to change the vehicle that you ordered, you will need to cancel that order first. However, you will have to pay the cancellation charges accordingly. Once the original ordered vehicle is canceled, you can order the other vehicle. For more information, please contact your sales coordinator

• We accept the following payment methods:
 
o Telegraphic Transfer:This is the most common way to transfer funds through any bank. Please see our Payment page on where to send the remittance. Please indicate the reason for remittance as "Payment for Motor Vehicle and/or Vehicle Parts". After the transfer is done, please email or fax a copy of the transfer slip to your sales coordinator with your vehicle Chassis Number indicated.
o Letter of Credit (L/C):We accept L/C's depending on the country which the vehicle is to be imported to. This is mainly due to the countries regulations, and where there are no regulations on payment terms, we only accept TT's. If you have any doubts, please feel free to contact us.
o Payment by Credit card/Paypal.

• Once you make an inquiry for the desired vehicle, you will be contacted by one of our sales representatives by email or by phone. When the details are finalized, the sales coordinator will send you the pro forma invoice through email. Please proceed to make the payment as soon as possible to ensure quick shipment of the vehicle.

• The total cost required to purchase a vehicle is either C&F or CIF which will be indicated in your proforma invoice. You will be required to make a payment of 50% from the total amount indicated in your proforma invoice to confirm your vehicle order and to have it shipped. Once the shipment is done, you will be required to make the balance payment and the documents will be released to you.

• Our vehicles are sold out on first come first served basis. As soon as you received the proforma invoice, please make a 50% payment by TT and either email or fax us a copy of the payment receipt. We will secure the vehicle for you once the payment has been confirmed. For countries that require a L/C, please contact us.

• Payment for the shipping cost should be made before the shipment of the vehicle. We will only ship the vehicle once we have confirmed the 50% payment for the C&F or CIF amount indicated on the proforma invoice.